We understand that small things can happen during a trip. You’re only responsible for damage beyond normal wear and tear, and any charges are based on fair repair or replacement costs. We always review everything transparently with you at the end.

In case of an accident First, make sure everyone is safe. Then: - Call emergency services (112) if needed - Contact us right away on +355 67 47 56 089, or +355 69 30 68 664 We’ll guide you through the next steps and arrange any assistance needed.

Depending on your selected insurance package. Third party liability insurance covers all the damages when you are not at fault, but if at fault, the insurance covers only the third party, not your own car. Partial Comprehensive insurance covers all the damages when you are not at fault, and all the damages with a 10 % of the cost deductible. Full comprehensive insurance covers both the rental car and any damage you may cause to others. Important: a police report is essential for insurance—without it, you may be held responsible even if the situation wasn’t your fault.

Insurance doesn’t cover misuse of the vehicle, interior damage, or things like driving in unsafe conditions. The best way to stay fully covered is simply to use the vehicle responsibly.

Insurance becomes invalid in situations involving unsafe or improper use. This includes: -Driving under the influence of alcohol or drugs -Allowing an unregistered driver to operate the vehicle Ignoring warnings or misusing the vehicle (e.g., water crossings, wrong fuel) -In these cases, the renter is fully responsible for any damage.

We offer a 60-minute grace period to give you flexibility. After that, late fees may apply depending on how long the delay is. If you think you’ll be late, just let us know—we’ll always try to help, if we don’t get get notified in the next 3 hours, it will be considered unauthorized use of the vehicle.

Pickup and return are typically arranged in Tirana or Tirana international Airport for convenience. We can also organize one-way rentals (for example, picking up in Tirana and returning in Saranda), but this will involve an additional fee. We recommend confirming these details in advance to ensure availability.

To ensure safety and protect the vehicle, certain uses are not permitted. These include: -Racing or competitions -Transporting illegal goods -Sub-renting the vehicle -Towing other vehicles -Extreme off-road driving (crossing flooded streets, deep rivers, places where ground clearance is clearly not enough to cross, etc.) Violating these rules may result in additional charges or loss of insurance coverage.

We take care of exterior cleaning after your trip. However, excessive mud and dirt must be removed before, so we can perform an inspection, in addition, you are expected to remove all trash and personal belongings before returning the vehicle. This helps keep the process efficient for everyone.